Last updated: March 2026

At MobileSupport, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

• Name, email address, and phone number
• Billing and account information
• Device and usage data when you access our services
• Communication records when you contact our support team

2. How We Use Your Information

The information we collect is used to:

• Provide, operate, and maintain our services
• Improve, personalise, and expand our offerings
• Process transactions and send related information
• Send promotional communications (with your consent)
• Detect and prevent fraudulent activity
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted partners who assist us in operating our website and servicing customers, provided they agree to keep this information confidential.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control the use of cookies at the browser level. Disabling cookies may limit certain features of our service.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, please visit our contact page.

7. Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the new policy on this page with an updated date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us or call 0330 059 9788.

Last updated: March 2026

By accessing or using MobileSupport's services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and MobileSupport. By using our website or services, you confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement.

2. Services Provided

MobileSupport provides mobile device support, broadband assistance, billing enquiries, and related telecommunications services. We reserve the right to modify, suspend, or discontinue any part of our services at any time.

3. User Obligations

• You must provide accurate and complete information when contacting us
• You must not misuse our services for any unlawful purpose
• You are responsible for maintaining the confidentiality of your account credentials
• You must not attempt to gain unauthorised access to any part of our systems

4. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of MobileSupport and protected by applicable intellectual property laws. You may not reproduce or distribute any content without express written permission.

5. Limitation of Liability

MobileSupport shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount paid by you, if any, for the service in question.

6. Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access. Scheduled maintenance or unforeseen circumstances may result in temporary service interruptions.

7. Third-Party Links

Our website may contain links to third-party websites. We have no control over their content and accept no responsibility for the practices of linked sites.

8. Governing Law

These Terms shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes your acceptance of the revised Terms.

10. Contact

For any questions regarding these Terms, please contact us or call 0330 059 9788.

Who We Are

MobileSupport is a dedicated telecommunications support service helping customers across the UK with mobile, broadband, and billing issues. Since our founding, we've helped thousands of customers get the help they need — quickly and without hassle.

We believe great support should be accessible to everyone. Whether you're dealing with a lost phone, a billing dispute, or a slow connection, our team is here to help 24/7.

Our Mission

To deliver fast, friendly, and effective support that puts customers first. We cut through the complexity of mobile and broadband issues so you can get back to what matters.

Our Values

• Transparency — We're honest about what we can and can't do.
• Speed — We respect your time and resolve issues as fast as possible.
• Empathy — Every customer is treated as an individual, not a ticket number.
• Accountability — If something goes wrong, we own it and fix it.

Get in Touch

We'd love to hear from you. Whether you have a question, a complaint, or just want to say hello — contact our team or call us on 0330 059 9788.